When we reached out with questions, we received an email in less than 30 minutes.ġPassword isn’t free, as we’ve mentioned, but you can give it a spin using a 14-day free trial. Despite this, 1Password reviews consistently mention fast and friendly service through email and the community forum. A company spokesperson said paid-only plans offer an advantage because customers don’t have to worry about limited functionality or possible changes in service.ġPassword is also missing a chat function on most pages and a customer service phone number.

As we noted earlier, 1Password lacks a free plan, a routine offering for most competitor password managers. We looked specifically at ease-of-use, accessibility, security strength and how easy it was to get help if needed.ġPassword distinguished itself from the rest of the password manager pack through its easy-to-navigate password vault and simple native apps, but fell behind in pricing and customer support options.

In the password manager tests we at the Home Media reviews team ran over several weeks, we downloaded 1Password on iOS, Chrome, Safari and Firefox on Windows.

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